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Services By Post

Returning by Post only:

If you are lodging your application in the office and want to receive your passport back by post, rather than coming for collection, please see below the specifications for the envelope you have to provide along when you come for submission.

Please allow standard postal delivery time in addition to the relevant processing time for the return of the passport by post.

For all visas excluding STR visas, return envelopes should be no smaller than an A5 size and prepaid up to 500g. For STRs, the envelope should be of A3 size and prepaid up to 1kg.

Lodging by Post:

It is possible to receive and return your visa application and documents by post, however the processing time will take longer.

When applying by post:

  • Express Service: not applicable;
  • Regular Service: allow between 8 to 15 working days.

Please allow standard postal delivery time in addition to the relevant processing time for the return of the documents by post.

Click here to get the postal-checklist  you have to send together with your visa application to indicate documents being sent.

If there are any discrepancies in your application form we will endeavour to contact you via text message or email so please provide your mobile number and email address.

Please send application forms and other required documents in a special delivery envelope. Also include an additional self-addressed, prepaid “Special Delivery envelope”, for the return of passports and other documents.

For all visas excluding STR visas, return envelopes should be no smaller than A5 size and prepaid up to 500g. For STRs, the envelope should be A3 size and prepaid up to 1kg.

Please do not send franked envelopes.

OIS Services is NOT responsible for loss, damage or delay resulting from the return of documents by post.

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