Feedback And Complaints Procedure
At OIS, we strive to attend to our customers promptly and with the utmost courtesy.
To maintain and improve on our high standard of services, your feedback is important to us. We would be most grateful to hear what in your view we are doing right. More importantly though, we would like to hear what you think we are doing wrong, should our standards fall short of your expectations.
You can also register your complaint with our customer services relationship team by calling +44 (0) 20 7832 0001, Monday to Friday between 9am to 5pm (UK Time) excluding bank holidays.
When making a complaint, please provide your name, how best to contact you, and a detailed description of your complaint.
OIS takes every complaint seriously. We aim to respond to your complaint within 5 working days.
You may also wish to leave a rating/review of our services here so it can be improve to meet your needs better in the future, thank you.