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Feedback And Complaints Procedure






At OIS, we strive to attend to our customers promptly and with the utmost courtesy.

To maintain and improve on our high standard of services, your feedback is important to us. We would be most grateful to hear what in your view we are doing right. More importantly though, we would like to hear what you think we are doing wrong, should our standards fall short of your expectations.


All enquiries, complaints and feedback should be sent to infodubai@oisservices.com. Alternatively you can write to us at:
Dubai Office:
Office Number 22A (22nd floor),
Silver Tower, Cluster I, Jumeirah Lake Towers,
Dubai UAE.
Tel: +971 4 276 5448

You can also register your complaint with our customer services relationship team by calling +44 (0) 20 7832 0001, Monday to Friday between 9am to 5pm (UK Time) excluding bank holidays.

When making a complaint, please provide your name, how best to contact you, and a detailed description of your complaint.

OIS takes every complaint seriously. We aim to respond to your complaint within 5 working days.

You may also wish to leave a rating/review of our services here so it can be improve to meet your needs better in the future, thank you.

Benefits Of Using OIS

    • The assurance of dealing with the official partner of the Nigeria Embassy Abu Dhabi and Nigerian Consulate Dubai.
    • Dedicated call-center, expert help.
    • Simplicity, guaranteed accuracy and privacy.
    • Travel Visa and Passport Specialists. OIS employs a team of travel visa and passport specialists who individually review your application before it is submitted to the Embassy and Consulate.

our location

22A (22nd floor), Silver Tower, Cluster I, Jumeirah Lake Towers, Dubai, U.A.E